Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Return & Refund Policy

All sales are final. CalmPaws does not accept returns or offer refunds or exchanges for any reason, except in cases where an item arrives damaged or you received the wrong item.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number, a description of the issue, and photo evidence so we can make it right with a replacement or refund.

To complete a damaged/wrong-item claim, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all damaged or wrong-item claims, please contact Calmpaws_official@outlook.com and provide your order number and photos of the issue. They will handle your request based on the rules stated on this page.

Return Shipping (if applicable)

If a replacement is approved for a damaged or wrong item, CalmPaws will cover the cost of getting the correct or replacement item to you. Items are not to be returned unless we specifically request it.

Refunds (if approved)

Once your claim is received and reviewed, we will send you an email to notify you of the approval or rejection status of your refund or replacement. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at Calmpaws_official@outlook.com and allow us the opportunity to investigate the matter further.

Gifts

Follow the instructions above for damaged or wrong items. If the item was marked as a gift when purchased and shipped directly to you, and a refund is approved, you'll receive a gift credit for the value of your return. Once the claim is processed, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team at Calmpaws_official@outlook.com within 48 hours of delivery. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage claims.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at Calmpaws_official@outlook.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.